The following access agreements and policies are for MDU's (Multi-Dwelling Units) with existing cabling and/or infrastructure. MDU's consist of Apartment buildings, Hotels, Condos, and any other property that has a single connection split out into multiple units or tenants.

ReliaNET will install all necessary equipment to provide Internet Services to as many units as possible, providing the cabling is suitable, using the existing cabling of the building. ReliaNET will maintain ownership of all equipment installed unless purchased by the property owners. If services are terminated, property owners will allow ReliaNET or it's agents to remove any/all equipment installed that was not purchased by the MDU owners. MDU owners may be given the option of purchasing the equipment. Installation fees may apply. Property owners agree to allow ReliaNET reasonable access the equipment at all times. There are no term agreements required for MDU's that have purchased their equipment and paid for installation services. If no term agreements are specifically stated, and the MDU's have not paid for any equipment or installation, the minimum term is 12 months.

Any service calls and/or repairs will be billed directly to tenant.

MDU owners may cancel services after the term is complete upon providing written notice to ReliaNET 30 days in advance.

ReliaNET will maintain services and repairs to it's equipment, and will provide technical support services to MDU tenants as outlined in our AUP.

Some properties may use additional equipment such as modems, routers, or special cabling which is the sole property of ReliaNET unless purchased by the MDU owner or tenant. Otherwise, said equipment needs to remain with the unit for the next occupant or be returned to ReliaNET.

Individual properties may vary if specifically stated, otherwise, the following terms apply:

Click here for MDU's without existing cabling